Refund Policy
Straightforward refund terms. Monthly plans and the one-time Trial are both non-refundable. You can always cancel a monthly plan and keep access until the end of your billing period.
Monthly Plans
No refundsCharges are non-refundable. Cancel anytime and keep access to the end of your billing period.
One-Time Trial
No refundsThe one-time Trial purchase is final. It grants its credits immediately, so it cannot be refunded once bought.
Cancellation
Always allowedCancel anytime from your dashboard. You keep full access until your billing cycle ends.
Monthly Subscriptions
Monthly subscription charges are non-refundable. Due to the nature of the service — where credits are allocated at the start of each cycle and can be consumed immediately — we are unable to offer refunds on monthly plans once a charge has been made.
What you can do instead
- Cancel your subscription at any time from your dashboard — no penalties.
- Keep using all features and your remaining credits until the end of your current billing period.
- Downgrade to the free plan after cancellation.
One-Time Trial
The one-time Trial purchase is non-refundable. It is a single $9 charge that grants its full credit balance immediately and is available once per account, so there is no billing cycle to cancel out of and no partial-use case to unwind.
If something genuinely went wrong on our end — a failed generation that never refunded its credits, a billing error — email us and explain what happened. We review every case individually.
Cancellation
You can cancel at any time from Dashboard → Settings → Manage Subscription. Cancellation takes effect at the end of your current billing period.
- No cancellation fees. No penalty of any kind.
- Your account remains fully active with all paid features until the billing period ends.
- Your projects and generated files are preserved after cancellation. You can export them before the period expires.
- Once the period expires, your account reverts to the free plan.
How to Request a Refund
Monthly and Trial charges are non-refundable, but if you believe you have a special case — a billing error, or a failed generation whose credits were never returned — email us at:
Subject: “Refund Request”
Include in your email:
- The email address associated with your account
- Your purchase date
- Reason for the refund (optional — helps us improve)
Approved refunds are returned to your original payment method within 5–7 business days. Dodo Payments processing times may vary by bank.
Questions?
If you're unsure about eligibility or have any billing question, email support@resetui.com and we'll get back to you within 1–2 business days.
Infynite Labs · Governing law: State of Delaware, United States.