Refund Policy
Straightforward refund terms. Monthly subscription charges are non-refundable. You can always cancel a monthly plan and keep access until the end of your billing period.
Monthly Plans
No refundsCharges are non-refundable. Cancel anytime and keep access to the end of your billing period.
Free Plan
Nothing to refundThe Free plan carries a monthly credit allowance at no charge, so there is never anything to refund.
Cancellation
Always allowedCancel anytime from your dashboard. You keep full access until your billing cycle ends.
Monthly Subscriptions
Monthly subscription charges are non-refundable. Due to the nature of the service — where credits are allocated at the start of each cycle and can be consumed immediately — we are unable to offer refunds on monthly plans once a charge has been made.
What you can do instead
- Cancel your subscription at any time from your dashboard, with no penalties.
- Keep using all features and your remaining credits until the end of your current billing period.
- Downgrade to the free plan after cancellation.
Free Plan
The Free plan is exactly that. It carries a monthly credit allowance that refreshes on its own, it is never charged for, and there is nothing to cancel or refund. You can use it for as long as you like without entering a payment method.
If a generation failed and its credits were not returned to your balance automatically, email us and we will restore them.
Cancellation
You can cancel at any time from Dashboard → Settings → Manage Subscription. Cancellation takes effect at the end of your current billing period.
- No cancellation fees. No penalty of any kind.
- Your account remains fully active with all paid features until the billing period ends.
- Your projects and generated files are preserved after cancellation. You can export them before the period expires.
- Once the period expires, your account reverts to the free plan.
How to Request a Refund
Monthly charges are non-refundable, but if you believe you have a special case — a billing error, or a failed generation whose credits were never returned — email us at:
Subject: “Refund Request”
Include in your email:
- The email address associated with your account
- Your purchase date
- Reason for the refund (optional, and it helps us improve)
Approved refunds are returned to your original payment method within 5–7 business days. Dodo Payments processing times may vary by bank.
Questions?
If you're unsure about eligibility or have any billing question, email support@resetui.com and we'll get back to you within 1–2 business days.
Infynite Labs · Governing law: State of Delaware, United States.